frequently asked questions
 
TROUBLESHOOTING & ACCESS HELP
⚠️How do I access the Grayman Briefing Classified (GBC) after I complete my order?
You will instantly be sent an email that contains a link to a download page. You then download the PDF, read the instructions, and click the access link for either Signal or Telegram (Can't find that email? Check your spam folder or run an inbox search for the subject line "Your access file and/or downloads are ready"). If you have issues downloading the PDF, use a different browser and/or device (at least so you can get the access link).
 
How do I make sure I'm receiving all the paid content? I'm not getting the GBC emails and/or the unredacted briefs on Telegram/Signal.
Sometimes, if you joined our free public Telegram/Signal groups prior to upgrading to the GBC, you'll get confused which group is the paid version versus which is the free version. The paid group name will be titled "Grayman Briefing (Classified)". Turn off notifications and stop checking the group titled "Grayman Briefing". Also, the logo for the paid channels is a "black folder icon" while the logo for the free channels is our primary light blue logo of the "person holding a booklet".
 
All subscribers should be receiving the Weekly Briefing via email on Wednesday mornings. If you missed it, check your spam folder and/or try a resubscribe via the email submission form at http://eepurl.com/dK1HzY . This Weekly Briefing is sent to paid subscribers. Also note that you will also received bi-weekly emails from the Grayman Briefing on TTPs/Preparedness tips and these emails may have advertisements for the GBC as they are also sent to unpaid subscribers. Also note we are partnered with Practical Prepping and Superesse, so if you unsubscribe from their emails, you're also unsubscribing from ours.
 
I've ordered the subscription but can't find the access email and am having trouble actually joining the GBC on Signal or Telegram, what do I do?
1. Open the email we sent you with subject line, "Your access file and/or downloads are ready".
2. Don't see that email? Check your spam folder, or search your inbox.
3. Still can't find it? You may have used another email to order and yet another email to subscribe to our newsletter. Check all your email accounts. Make sure you entered the correct email address at checkout (a typo in your email could be preventing us from emailing you the access info). Login to your account here and see if you used the correct email (if you can't get logged in, send us an email with your order number or name used for purchase).
4. Once you find and open the email titled, "Your downloads are ready", click the URL labeled "Download Link". It's opens a website where you then download a PDF with access instructions.
5. The PDF has all the details you'll need and it has a direct access link to both the paid Signal and Telegram channels. Click the link and you're in.
 
I've downloaded the PDF but when I open it, the text is garbled and looks like random letters/numbers, what do I do?
This is an error that occurs on some phones that don't have standard fonts installed. The best fix is to open the PDF on another device (PC/Mac or other phone), then email just the access link to yourself by doing a copy/paste from the device that can open it to the device you want to use.
 
Why did I get charged the annual price two months in a row? Can I get a refund?
Our order page requires you to make two selections. The "type of subscription" and the "delivery schedule". When you placed your order for the Annual Subscription, you failed to select, "Process every 12 months". No problem, just send us an email and we'll get you refunded. We routinely do admin checks and refunds as we find this error.
 

The download link in my access email doesn't work or it says "file doesn't exist" or "download failed". What do I do?

If you found the email titled "Your access file and/or downloads are ready" and you clicked the access link and it didn't work, then you need to use a different device or open it in another browser. Another potential cause could be that you're using the access file from an older email which contains an outdated access link, instead make sure you open the most recent email from us. If you get an error of "download failed" it's likely because you are using the DuckDuckGo browser which has a known issue with file downloading. Use a different browser. If you get an error that says "File doesn't exist", then you're likely opening an old email from us that has expired. Search for a newer email with that email subject and try it. If it's still not working contact us via email.

 
PROBLEMS w/ FEATURES
I've been kicked from the Grayman Debrief (Classified chatroom)? What did I do and how to I get back in the chatroom?
The chatroom (debrief) is an additional feature and access can be revoked at any time at our discretion. If you got kicked it was due to a security concern, spamming, sharing memes, arguing, or otherwise not being an asset to the community. The debrief is designed to share peer-to-peer intel and discuss recent posts. It's not the Facebook comment section. We won't provide a reason for why you got kicked and we'll won't give you access again for a year, email after a year for review. We don't allow the encouragement of violence, planning of operations, of anything else that could put our service at risk.
account management

How do I change my subscription?

1. First go to your account on our website and tap "Manage Subscriptions" (scroll all the way down) under RECURRING SUBSCRIPTIONS. Tap the order typically labeled "Grayman Briefing Classified Subscription - Intel and Situational Awareness Updates". (Typically this is the first option at top of page)
2. Now when the page loads again tap the subscription that is also labeled "Grayman Briefing Classified Subscription - Intel and Situational Awareness Updates." (Typically this is the first option at top of page)
3. Click the "Variant" box and make change. Options are "Month-to-Month" and "Annual". Click "Update".
4. Now, choose the corresponding recharge time in the "Order Frequency" box. It should be set at "1" month for the Month-to-Month plan and "12" months for the Annual plan. Click "Update".
5. If you want to upgrade to the "Lifetime" plan, simply unsubscribe then purchase the upgrade separately within 12 hours. 

 

Why am I having trouble logging into my account?

If you're sure you are using the correct email and password but are still getting an error of "incorrect email or password" or "account doesn't exist", it's because you never confirmed your account (which probably means you never created any login info). Search your inbox for the email with subject line "Customer account activation" and activate it.

 

⚠️How do I cancel my subscription?
1. First you must leave the paid Signal and/or Telegram Groups. On Signal, tap our logo/name at the top, scroll down and click "leave group." On Telegram tap the menu button in our group and click "leave group."
2. Next go to your account on our website and tap "Manage Subscriptions" under RECURRING SUBSCRIPTIONS. Tap the order typically labeled "Grayman Briefing Classified Subscription - Intel and Situational Awareness Updates". Now when the page loads again tap the subscription that is also labeled "Grayman Briefing Classified Subscription - Intel and Situational Awareness Updates." Scroll down and click "Cancel Subscription". Need help logging in? Use the email and password you created at sign-up. You can reset your password if needed. If you are still having trouble getting logged in, maybe you never confirmed your account. Send us a message for help.
 
How do I update my payment method (credit card) so I don't have an interruption on an upcoming email?
To edit an upcoming subscription order payment method, login to your account, scroll down and click "Manage Subscriptions". View on a laptop or in desktop mode so you can see and click the tab "Payment Methods". Edit your current payment method or add a new one from this page. 
other
How often will I be charged?
We offer a monthly, yearly, and lifetime subscription.

Where are the briefs delivered, where do I view them?
We send briefs through two 3rd party apps that work primarily on your phone but also can be accessed via any web browser (PC/Mac). The apps are Signal and Telegram, they are both free and available on all smartphones.
 
How do I download/open Telegram?
Here are the links to download on a smartphone, Android & iPhone. To view the GBC on a web browser go to https://web.telegram.org/ but please note, you must first gain access via the app before you’ll be able to view it via a web browser. Telegram is also available on a desktop (web) at https://telegram.org/apps
 
How do I download/open Signal?
Here are the links to download on a smartphone, Android & iPhone. To view the GBC on a desktop (web) visit https://signal.org/download/ but please note, you must first gain access via the app before you’ll be able to view it via desktop (web).
 
Where can I get more information about how GBC works, what all the acronyms stand for, and what features the GBC provides?
Download our "Information Packet" PDF here.
 
How do I contact Grayman Brief?
Send us an email to graymanbrief [at] superessestraps.com 
 

GRAYMAN COMMS: PACE PLAN

Our Instagram page will be the Primary means of comms. As an Alternate messaging medium, email briefs will be sent bi-weekly unless priority intel needs to be pushed out sooner. Timely summarized briefs will be delivered daily on Twitter. Our Telegram Channel serves as an ongoing Contingency briefing sent daily. We'll maintain a presence on LinkedIn and the Signal app as an Emergency outlet. We also offer priority access to paid subscribers via Classified channels on Telegram and Signal.

Primary: INSTAGRAM | ALTERNATE: EMAIL & TWITTER | CONTINGENCY: TELEGRAM CHANNEL | EMERGENCY:  LINKEDIN  & SIGNAL  | CLASSIFIED: TELEGRAM & SIGNAL

GRAYMAN BRIEFING (CLASSIFIED)

Subscribe to our classified briefing. Delivered via the Telegram & Signal Apps. This is a paid monthly subscription. Join here. Get intel and situational awareness reports pushed to your phone app or browser as real-time events occur. 

  • Domestic/Cyber/Terrorist; Attacks and Indicators
  • Threat Detection Analysis
  • 2nd Amendment Legal Updates
  • Urban Survival Tactics
  • Breaking News that affects Preparedness
  • Global Military Actions
  • Government Overreach Warnings

NOT SURE YOU WANT TO SUBSCRIBE YET? JOIN THE FREE PUBLIC CHANNEL HERE to get a glimpse at our content.

Grayman Brief's intent is to share actionable information to increase your situational awareness, develop urban survival skills, and prepare for emerging threats. We are a partner of Superesse. This means you may occasionally receive their product announcements and content. Superesse is a Veteran owned USA company that produces informational guides and outdoor EDC supplies.

Grayman Brief is a Superesse Straps LLC Partner